Customers are required to report any product defects within 3 days from the date of delivery. Claims made after this timeframe may not be accepted. Please include photos and a description of the issue when submitting a report.
We do not have to give a refund if you change your mind about a purchase — so please choose carefully. If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act NZ.
The warranty on products will not apply if the defect in the product is caused or contributed to by misuse of the product, failure to maintain the product, neglect or accident, ordinary wear and tear(including rust, corrosion and normal fading, weathering, staining, discoloration, scratching or chipping), exposure to heat, failure to use or install the product in accordance with any instructions or manual, or any modifications, repair or tampering with the product by anyone other than the company.
Any returns may have a restocking fee upto 15%. Please contact us before to confirm restocking fee on your return.
To claim under warranty, you must return the product to the store. The customer will bear any costs incurred in making a claim , including any costs of returning the product to the store, and of having the product returned to you (if applicable).
There is no warranty or claim for breakage of plastic, glass or clay/earthenware items.
